Terms of Service coachr group 1. Scope These General Terms and Conditions (GTC) apply to all business activities of coachrgroup gmbh with its clients. They remain valid for the duration of the business relationship. By placing an order, the client accepts these terms as binding. Any deviations from these GTC must be agreed upon in writing in advance. 2. Duty of Cooperation of Clients (Coachee / Contracting Party) Coaching is based on the preparatory discussions held between the parties. It relies on cooperation and mutual trust. Coaching is a voluntary, active, and self-responsible process. The coach acts as a facilitator and supporter in decision-making and change processes – the actual change work is carried out by the client. Therefore, the client should be willing and open to engage with themselves and their situation. The same applies to consulting, other services, and training activities: the active cooperation of the contracting party is a prerequisite for success. 3. Scope of Engagement and Conditions The scope of services and detailed objectives are defined in a separate agreement. At the start of each process, coachrgroup clarifies, together with the contracting party (corporate client or representative), the client (coachee), and, if applicable, the client’s supervisor, the respective expectations for the coaching. Hourly and/or daily rates vary depending on the scope and type of coaching. For all assignments (workshops, seminars, lectures, and other services), coachrgroup provides a customized binding offer, including preparation and follow-up time. Invoices are usually issued at the end of the month or after the service has been provided and are payable within 15 days. Individual coaching sessions for private clients must be paid in cash or via Twint. Coaching packages and/or flat-rate offers are due within 20 days after the start of the coaching or package offer. All prices are quoted exclusive of VAT. 4. Expenses For sessions held more than 25 km outside Basel, Zurich, or Baden (depending on the consultant), travel time may be charged at an hourly rate of CHF 75. For train journeys, half-fare (1st class) tickets are charged; for car travel, additional costs are CHF 0.50 per km (round trip). All price indications can be individually agreed upon. 5. Cancellation Policy / Withdrawal Fees i) Coaching sessions: Cancellations are free of charge up to 24 hours before the scheduled appointment; for Monday sessions, cancellations must be made by Friday at 12:00 noon. After that, the full fee will be charged. ii) Workshops, seminars, lectures, other services: Up to 5 working days before the start of the assignment, coachrgroup will charge for the actual preparatory work including expenses (according to the agreed daily rate for execution). For cancellations less than 5 working days before the start, at least 50% of the quoted amount will be invoiced. After the assignment has begun, the full amount is due. 6. Confidentiality coachrgroup and its coaches commit to maintaining strict confidentiality about all business-related, professional, and private matters of clients/contracting parties that become known in the course of their work — even after the termination of the contract. coachrgroup is subject to a professional duty of confidentiality. However, this duty may be lifted if there is a recognizable risk of harm to self or others. In such a case, coachrgroup will contact an appropriate professional authority. 7. Copyright and Terms of Use Copyright for all materials, concepts, designs, and other documents created by coachrgroup within the scope of service provision remains with coachrgroup. All materials of any kind created or provided by coachrgroup in connection with an assignment may only be reproduced, published, or made publicly accessible with the express written consent of coachrgroup. In particular, they may not be used for similar services, revised, rewritten, modified, or otherwise adapted. 8. Liability The activities of coachrgroup constitute pure service activities. A specific result or success cannot be guaranteed and is not owed. Any liability is excluded. All participants are personally insured or insured through their employer. The sending or electronic transmission of data occurs at the risk of the client and/or contracting party. 9. Reference coachrgroup may use the contracting party as a reference. This also includes the right to publish the contracting party’s logo on the coachrgroup website. Insurance Coverage The organizer of team coaching sessions, seminars, workshops, etc., is always the contracting party. Neither participants nor coachees are insured through coachrgroup. Place of Jurisdiction The place of jurisdiction is Basel, Switzerland. Swiss law applies. Final Provisions Should individual provisions of the contract with the client, including these GTC, be or become invalid in whole or in part, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a regulation whose economic effect comes as close as possible to that of the invalid provision. Would you like me to make this translation more legally formal (for publication on your website or contracts) or slightly more reader-friendly (for use with clients who are not legal professionals)? I can adapt the tone accordingly.

Data Protection coachr group Privacy Policy coachrgroup places great importance on protecting your personal data and collects, processes, and uses your personal information exclusively in compliance with the principles of the Swiss Federal Data Protection Act (FADP / “DSG”), the European General Data Protection Regulation (GDPR / “EU-GDPR”), and in accordance with the principles described below. Responsible for the operation of the website www.coachrgroup.ch coachrgroup gmbh Dufourstrasse 49 4058 Basel, Switzerland This website is for informational purposes only and presents coachrgroup and its consulting services. When you visit our website, certain data about you may be collected and stored. The following sections explain this in more detail. 1. General Information 1.1 Personal data refers to all information relating to an identified or identifiable natural or legal person. Examples include your name, telephone number, postal address, and email address. 1.2 As a general rule, we do not collect, process, or use any personal data from you when you visit our website solely for informational purposes. 2. Web Analytics, Cookies, and Social Plugins 2.1 Cookies When you visit our website, we use so-called “cookies”. Cookies are small text files stored by your browser. Cookies do not contain information that could directly identify an individual user. You can disable the use of cookies in your browser settings or delete them automatically or manually. Please note that our website may not function properly or as intended if you disable cookies. 2.2 Usage of Cookie Data Where applicable, we may use certain data stored via cookies — in accordance with legal requirements — to create pseudonymized usage profiles for purposes such as advertising, market research, or improving our services. 2.3 Google Analytics Our website uses the Google Analytics web analysis tool from Google Inc. (USA) to generate anonymous user statistics. Google Analytics uses cookies. In exceptional cases, the information generated may be processed in the United States. Since the U.S. does not provide an equivalent level of data protection compared with Switzerland, we employ a feature that processes IP addresses only in truncated form, thereby preventing them from being linked to identifiable individuals. If you have concerns about the use of Google Analytics, you may block it — for example, by installing a browser plug-in. 2.4 Social Plugins Our website also uses features provided by various social networks (“social plugins”). 2.5 Social plugins are buttons integrated into our website. These buttons do not transmit data to the social networks automatically when you visit our website. Only when you click on a button is a direct connection established to the respective social network’s server, which may then collect data and set cookies. Further information on cookies can be found in our Cookie Policy. 2.6 If you are logged in to a social network, that network may associate your visit to our website with your user account. 2.7 We have no control over the scope or content of the data collected by the social networks through their plugins. Please refer to the respective networks’ privacy policies for details regarding the purpose and scope of data collection, further processing, your rights, and privacy settings. 2.8 We currently use social plugins from the following network: LinkedIn (www.linkedin.com , LinkedIn, Mountain View, California, USA) 2.9 If you are a member of one of these networks but do not wish the provider to collect information about you via our website or link it to existing data, please ensure that you log out completely from the respective network before visiting other websites, and consider deleting any relevant cookies. 3. Data Sharing and Use by Third Parties 3.1 We do not share your personal data with third parties unless (i) we are legally required to do so, or (ii) you have given your explicit consent. 3.2 To maintain and operate our website, we must provide certain personal data to our hosting provider, Wix.com Ltd., Nemal St. 40, 6350671 Tel Aviv, Israel. This constitutes a commissioned data processing arrangement. Such service providers are contractually obliged to process your personal data solely for the same purposes as we do and in compliance with applicable data protection laws, including all required security measures. 4. Contact For any questions regarding data protection, the processing of your personal data, or to request information about your stored data, you may contact us at: 📧 christoph.bally@coachrgroup.ch or via the contact details provided in our Website Imprint. 5. Changes We reserve the right to update or amend this privacy policy from time to time. Any changes will be published on this website. Would you like me to adapt this into a GDPR-compliant web format (with headings, links, and cookie notice wording ready for your site’s privacy page)? I can also make a short English summary version for your visitors if desired.

Imprint www.coachrgroup.ch coachr group gmbh Defourstrasse 49 4058 basel Schweiz Contact: christoph.bally@coachrgroup.ch

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